Tips for implementing quality post-sale customer service without being a pest

Maintaining good customer service extends past the point of sale. Follow-up is a vital resource for a business in discovering how they are doing overall, understand what customers think of them and instill customer loyalty. The problem comes in when customer service follow-up meets advertising; bombarding customers with excess junk …

Sam’s Club launches alcohol delivery through Instacart

Walmart -owned Sam’s Club is expanding into same-day alcohol delivery, the retailer announced this morning. The delivery service is being powered by Sam’s Club partner Instacart and is currently live in 215 stores across 12 U.S. states, with plans to reach other cities and markets in the months ahead. At …

YouTube’s Bumper Machine offers an automated way to create six-second ads

After introducing a six-second “Bumper” ad format back in 2016, YouTube is unveiling a new tool that uses machine learning to automatically pull out a six-second version from a longer ad. It might seem a little ridiculous to try to compress (say) a 90-second video into a six-second message. In …

NuvoAir raises $3M to help patients monitor respiratory diseases with AI

With air quality not improving any time soon (hello pollution!) respiratory conditions are on the rise. This has created an opportunity for startups to employ smartphones to monitor respiratory diseases with apps and smart devices. ResApp’s smartphone app, called ResAppDx, diagnoses a wide range of respiratory illnesses accurately by using …

Podcast: embracing the punk spirit and the elemental workplace

Neil Usher is an experienced senior property, workplace, facilities and change management leader who is currently an executive consultant for Unispace and workessence. He is also the author of “The Elemental Workplace” in which he describes “the 12 elements for creating a fantastic workplace for everyone”. In this new podcast, …

Aurora’s head of product is coming to TC Sessions: Mobility

Self-driving car startup Aurora might be as buzzy as they come. The company raised more than $530 million just a few months ago in a round led by Sequoia Capital and with “significant investment” from Amazon and T. Rowe Price Associates. We’ve learned Aurora isn’t shy about using that capital …

Flume Health is an insurance administrator cutting costs by pre-approving prices and paying on-demand

Cedric Kovacs-Johnson launched Flume Health after watching his own family struggle with payments for his sister’s surgery. “When we looked at who was calling the shots [on prices] it was this litany of service providers that was unknown to us and the cost was unknown to us until we got …

Don’t miss Q&A Sessions at Disrupt Berlin 2018

Every TechCrunch Disrupt Main Stage features an incredible roster of speakers representing the best and brightest leaders, luminaries and legends at the crossroads of startups, technology, entrepreneurism and investment. It’s an opportunity to hear their perspective, what they’ve learned along the way and catch a glimpse of what the future …

How to create a social media content calendar, then post engaging content

The first step to building an active, engaging social media strategy is to plan out what you’re going to post and when you’re going to post it with a shiny, organized social media content calendar. You can set it up either digitally or on paper — but it’s important to …

FedEx’s new autonomous delivery bot has iBot wheelchair DNA

FedEx is a courier delivery and logistics company; and in 2019, that means it must also have an autonomous delivery bot. The delivery services company, known for its overnight shipping, unveiled Wednesday an autonomous delivery device called SameDayBot. The bot, which will be tested this summer in select markets including …

UK workers demand better remote working options, claims Airbnb report

UK employers need to provide more flexible and remote working options in order to attract the best talent, according to new research released by Airbnb for Work. Airbnb’s Future of Work report, the first of its kind from the platform, has revealed that the modern trend of remote and flexible …

Employers missing opportunity to unlock workforce’s emotional intelligence

Emotional intelligence or emotional quotient (EQ) is an increasingly popular buzz phrase in business and understanding its impact in the workplace is becoming crucial to employers in getting the most out of their staff. A new survey from Lee Hecht Harrison Penna claims the importance placed by people managers both …

Toxic workplace environments plague accountancy profession

Toxic workplace environments plague the accountancy profession, according to new research from CABA, a wellbeing charity for chartered accountants. The survey of over 250 accountants suggests that over half of chartered accountants think their workplace is toxic. Communication issues, working unrealistic hours and cliquey colleagues are also cited in the …

IBM, KPMG, Merck, Walmart team up for drug supply chain blockchain pilot

IBM announced its latest blockchain initiative today. This one is in partnership with KPMG, Merk and Walmart to build a drug supply chain blockchain pilot. These four companies are coming to together to help come up with a solution to track certain drugs as they move through a supply chain. …

The Museum of Future Experiences offers a spooky, surreal take on VR

Here’s what I knew when I visited the Museum of Future Experiences: The startup is part of the current batch of companies at Y Combinator, and it’s doing work with virtual reality. Beyond that, I had no idea what to expect. The MOFE is currently located in New York’s SoHo …

Workforce management solution Quinyx raises further $25M

Quinyx, the cloud-based workforce management solution, has raised a further $25 million in funding. The investment was led by the startup’s existing investors Alfvén & Didrikson, Battery Ventures, and Zobito. Founded in 2005 by Erik Fjellborg, Quinyx’s CEO, after he spent the summer working at McDonald’s, the company’s workforce management …

With Y Combinator’s seal of approval, MyPetrolPump raises $1.6 million for its car refueling business

Before even pitching on stage at Y Combinator,<a href=”https://mypetrolpump.com/”> MyPetrolPump, the Indian startup with a car refueling business has managed to snag $1.6 million in its seed financing. The business, which is similar to startups in the U.S. like Filld, Yoshi, and Booster Fuels, took ten months to design and …